Estimated Delivery Cut OFF for Christmas delivery - WA-NT-QLD: (ANY REMOTE AREAS) 7/12 , VIC-TAS-NSW-SA: 14/12

Shipping & Returns Policy

If you have an issue with your order or would like to return your item please contact us on either our Facebook page through private message at https://www.facebook.com/FantasyArtTrading/ or via email at info@fantasy-art-trading.com

If you have a faulty Fantasy Art Trading item, please send photos of the fault to info@fantasy-art-trading.com with your order number and full name.

The return address for Fantasy Art Trading is:

Fantasy Art Trading Returns

Shop 10

276 Maude Street

Shepparton VIC 3630 Australia

Our Returns & Exchanges Policy

Online Purchase/s:

Fantasy Art Trading is happy to refund/exchange/credit products purchased from fantasy-art-trading.com as per the terms and conditions.

STRICTLY no refunds or exchanges on sale items. 

Terms and conditions are as follows:
  • All purchases made online must be refunded/ exchanged/ credited via customer service online only. Online purchases can be refunded in-store and will ONLY be refunded by the payment for purchase.
  • proof of purchase must be able to be shown to process a return
  • products must be unworn, unwashed, with tags attached or in perfect condition if asking for return (Fantasy Art Trading reserves the right to refuse a product if Fantasy Art Trading deems the product conditions are not met) 
  • for an exchange product the sender must post back the product at their own expense with a return self addressed pre-paid satchel or box within the 7 days of receiving the item to qualify for a refund/ credit.
  • Fantasy Art Trading will only refund/ exchange/ credit for products bought directly through Fantasy Art Trading
  • If you wish to return a Fantasy Art Trading item please send an email or Facebook message and we will return your email/ message with all the information you need to process your return smoothly 
In-store Purchase/s:
 
Fantasy Art Trading is happy to refund/ exchange/ credit products purchased from  Fantasy Art Trading within if they comply with the terms and conditions below. 
Terms and conditions are as follows:
  • All purchases made in-store must be refunded/ exchanged/ credit via customer service in-store. Returns and exchanges can ONLY be processed in-store.
  • proof of purchase must be able to be shown to process a return
  • products must be unworn, unwashed, with tags attached or in perfect condition if asking for return (Fantasy Art Trading reserves the right to refuse a product if Fantasy Art Trading deems the product conditions are not met)  
  • Fantasy Art Trading will only refund/ exchange/ credit for products bought directly through Fantasy Art Trading
  • If you wish to return a Fantasy Art Trading item please send an email or Facebook message and we will return your email/ message with all the information you need to process your return smoothly
  • If the item is a gift for someone, please note they must comply with the 14 day exchange policy as per the above terms and conditions 
  • For faulty items Fantasy Art Trading is happy to refund/ exchange/ credit please refer to the terms and conditions: 
    It is within Fantasy Art Trading's discretion to deem a product as faulty or not. A faulty product must be returned within 7 days of purchase. We recommend all customers inspect their products upon receiving them. Fantasy Art Trading does not accept returns on items that have basic wear and tear.
    Please note: Fantasy Art Trading reserves the right to refuse any stock for a refund/ store credit/ exchange if they do not deem the item to be fit for return.

    © 2017 Fantasy Art Trading